Now Hiring: Powersports Service Advisor

Are you passionate about motorcycles, snowmobiles, ATVs, or even Side by Sides? Do you enjoy problem-solving and thrive in a fast-paced, dynamic work environment? If so, North American Warhorse has an exciting opportunity for you!

We are seeking a Service Advisor to join our team and be the vital link between our customers and the service department. This role is perfect for someone with excellent customer service skills, a passion for powersports, and a desire to provide a top-notch experience for our clients.

Key Responsibilities:

• Serve as the main point of contact for customers regarding service needs.
• Assess and understand customer concerns to ensure they receive accurate service recommendations.
• Maintain clear and consistent communication with customers throughout the service process.
• Manage customer profiles and track scheduled servicing using a computerized system.
• Foster strong relationships with customers by providing outstanding customer service.
• Assist in managing the flow of work through the service department efficiently and effectively.
• Ensure the work area remains clean, organized, and professional at all times.

Qualifications:

• High School Diploma or equivalent.
• Proven customer service background, preferably in a high-paced environment.
• Basic knowledge of motorcycles, ATVs, snowmobiles, or other powersports equipment is preferred.
• Excellent communication and interpersonal skills.
• Self-motivated and able to work independently.
• Strong teamwork capabilities and ability to collaborate effectively with technicians and other staff.

Skills & Abilities:

• Effective problem-solving and troubleshooting.
• Ability to multitask and prioritize in a fast-paced setting.
• Professionalism and a commitment to providing an excellent customer experience.
• Attention to detail and accuracy in managing service records and scheduling.

Benefits:

• Inquire within

Job Type: Full-time

Schedule:

• 8-hour shifts
• Day shifts
• Overtime and weekend availability as needed.

Experience & Education:

• At least 1 year of related experience preferred (customer service, automotive or powersports industry).
• Mechanical background is a plus, but not required—willingness to learn is highly valued.
• Valid driver’s license required.

Join our dynamic and customer-focused team, where your passion for powersports can turn into a fulfilling career!

SEND RESUME OR QUESTIONS TO: ttriano@nawarhorse.com